Keep business access clear, from opening to handover.

When keys change hands

After a tenant change or an employee's departure, make a simple list of the keys that were issued and the doors they operate. If you cannot recover every copy, rekeying compatible locks may be worth considering. Keep separate areas in mind: a public entrance, a stockroom and a private office may need different access arrangements. Explain whether you want to preserve those distinctions or simplify an existing collection of keys.

A door problem is not always a lock problem

On a frequently used entrance, a latch that misses its strike or a door that does not settle into the frame can feel like a failed lock. Describe whether the key turns, whether the latch retracts and whether the door closes without being pushed or lifted. Avoid repeatedly forcing the key. For storefront hardware, send the make, model or a clear photo when requested so the scope can be checked before work is arranged.

Plan around the people using the entrance

Name a person who can authorize the job, explain any building access rules and identify a practical time for the door to be assessed. Tell us if tenants, customers or deliveries share the entrance. Specialized door, electronic access or exit hardware needs its own compatibility and scope check; do not assume every system can be altered during a routine lock visit. Confirm the proposed work and estimate before approving it.

Make the handover part of the job

Decide in advance who receives the finished keys and who keeps any spare. If you are changing access for an office, storage room or leased unit, label the purpose in your own records without putting the full property address on a key tag. After the work, check the affected door with the responsible manager. If a shared entrance or another tenant is involved, confirm that their authorized access still works. A clear handover matters as much as a lock that turns smoothly.

A useful checklist

What to have ready

• List the doors involved and their current lock types.
• Identify who will approve the work and hold the new keys.
• Describe any building manager, gate or loading access requirements.
• Ask what is included in the estimate and what depends on inspection.

Questions about this service